Refund and Returns Policy
DARTTOPIC is committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to make the process as simple and easy as possible.
1. Return Period
You have 30 days from the date of receipt to initiate a return. After 30 days, we unfortunately cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-returnable Items
Certain items are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
3. How to Return an Item
To return your item, follow these steps:
- Contact us at info@darttopic.click to request a return authorization.
- Provide your order number, a description of the item you wish to return, and the reason for the return.
- You will receive return instructions and a return shipping label, if applicable.
- Pack the item securely and ship it back to us.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return procedure first. Once your return is approved, you can place a new order for the desired item.
6. Shipping Costs
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving a defective or incorrect item). Shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@darttopic.click with photos of the damage. We will provide you with a return label and a full refund or replacement.
LAST REVISED: DECEMBER 6, 2024